FAQ
♡ Where are the products made?
Our products are made in Oslo, where quality craftsmanship meets Scandinavian design. Each journal is carefully crafted with attention to detail. By choosing our products, you support local and sustainable practices rooted in the heart of Norway.
♡ What types of products do you sell?
We offer a range of high-quality journals and notebooks designed to inspire self-reflection, personal growth, and creativity.
♡ Do you offer products wholesale?
Yes, for more information, please visit our wholesale page.
♡ How can I place an order?
Placing an order is easy! Browse our products, add the desired items to your cart, and proceed to checkout. You can create an account or check out as a guest. Follow the instructions to complete your purchase.
♡ What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), Klarna, Apple Pay and PayPal. All transactions are processed through secure payment gateways to ensure your information is protected.
♡ Do you offer international shipping?
Yes, we ship our products worldwide! Shipping fees and delivery times vary depending on your location. You can view estimated shipping costs at checkout.
♡ How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery times vary depending on your location:
- Domestic orders: 2-7 business days
- International orders: 7-21 business days. Please note that during peak seasons, shipping times may be longer.
♡ What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 14 days of receipt for a full refund or exchange. Items must be unused and in their original packaging. See our shipping and return policy for more details.
♡ What should I do if I receive a damaged or incorrect item?
We apologize for the inconvenience. If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will provide instructions for returning the item and arrange for a replacement or refund.
♡ How can I contact customer service?
If you have questions or need assistance, our customer service team is here to help. You can reach us by email at elajournals@gmail.com
♡ Do you offer discounts or promotions?
We occasionally offer discounts and promotions to our customers. To stay updated on our latest offers, sign up for our newsletter or follow us on social media.
♡ How do I subscribe to your newsletter?
You can subscribe to our newsletter at the bottom of our homepage. Enter your email address to receive updates on new products, exclusive offers, and more.
♡ Are the products environmentally friendly?
Yes, we are committed to sustainability. Our products are made from eco-friendly materials.
♡ Can I request a custom product?
We offer customization options for bulk orders. If you are interested in a custom journal for your business, event, or personal use, please contact us with your requirements.
♡ How can I leave a review?
We appreciate your feedback! After receiving your order, you will receive an email with a link to leave a review. You can also visit the product page on our website to share your thoughts.